Help and support

Write to us any time and we'll help.

Questions parents ask

I'm a member but it isn't showing

Open Grown-ups in the app and tap Restore purchases. Use the same Apple ID (or Google account) you bought it with.

How do I cancel the membership?

iPhone or iPad: open Settings, tap your name, then Subscriptions, then Math Learner.
Cancel at least 24 hours before the period ends to avoid the next charge. Membership stays on until the end of the period you paid for.

How do I move progress to a new phone?

On the old phone, open Grown-ups and tap Get a transfer code. On the new phone, tap Bring your progress on the first screen (or I have a code in Grown-ups) and type the code. Each code works once, within 24 hours. Then tap Restore purchases on the new phone for the membership.

I saw an ad that wasn't right for children

Open Grown-ups and tap Report an ad, or email us and tell us what you saw and when. Members never see ads.

How do I limit play time?

In Grown-ups you can set a daily time limit for each player. When it's reached, the app says it's time for a break.

How do I delete my child's data?

Everything is stored on the device. Remove a player in Grown-ups, or delete the app to remove all of it.

Music, sounds and the read-aloud voice

The music and voice buttons are on the home screen. More settings, such as sound effects and vibration, are in Grown-ups.